The Amicable Collection Officer is responsible for managing outstanding payments in a professional and empathetic manner, engaging with customers in arrears to find amicable solutions and avoid legal escalation. This role involves following up on unpaid instalments, supporting customers in finding repayment solutions, analyzing cases for tailored treatment, and collaborating with internal departments for proper file handling.
Are you a skilled negotiator with a strong customer-oriented mindset? Do you have experience in debt collection and a keen interest in the financial sector? Then this role might be exactly what you're looking for.
As an Amicable Collection Officer, your main responsibility is to manage outstanding payments in a professional and empathetic manner. You will engage with customers in arrears and work towards finding amicable solutions in order to avoid legal escalation. You are the first point of contact for incoming and outgoing communication and you handle each case with discretion, precision, and respect.
Your Responsibilities
For this position, we offer an attractive salary with the following benefits:
A rate as a freelancer is also possible.
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